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Privacy Policy
 

This Privacy Policy regulates the processing of personal data provided by users of the online trading website www.colard.ge (hereinafter referred to as the "Website"), which is owned and operated by the company LLC “Colard” (hereinafter referred to as the "Company").

Using the Website implies the user’s unconditional consent to this Policy and the terms of personal data processing. If you do not agree with the terms of this Policy, you should refrain from using the Website.
 

1. General Provisions

1.1. This Policy has been developed in accordance with Georgian legislation, specifically the Law of Georgia on Personal Data Protection, and defines the rules for processing personal data of Website users.

1.2. The purpose of this Policy is to ensure proper protection of user information, including personal data, from unauthorized access and disclosure.

1.3. The Company does not control and is not responsible for third-party websites that users may access through links available on the Website.

1.4. The Company does not verify the accuracy of the personal data provided by users.
 

2. Definitions

  • Online Trading Website (Website) – A collection of interlinked web pages located on the Internet at www.colard.ge.

  • Company (Personal Data Operator) – LLC "Colard", Registration Code 405090501, the legal entity processing users’ personal data.

  • Personal Data – Any information relating to an identified or identifiable natural person (data subject).

  • Processing of Personal Data – Any operation or set of operations performed with or without the use of automated tools on personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, or destruction.

  • Website User (User) – A person who accesses and uses the Website via the Internet.

  • Confidentiality of Personal Data – A mandatory obligation for the Company not to disclose personal data without the data subject’s consent or a legal basis.

  • Cookies – Small pieces of data sent by a web server and stored on a user's computer, which are sent back to the server by the web client or browser each time the Website is accessed.

  • IP Address – A unique network address for a computer on a network using the IP protocol.
     

3. Subject of the Privacy Policy

3.1. This Policy defines the Company’s obligations not to disclose and to ensure the confidentiality of personal data that users provide during registration, order placement, newsletter subscription, or any other interaction with the Website.

3.2. The personal data allowed to be processed under this Policy includes, but is not limited to:

  • First name, last name

  • Contact phone number

  • Email address

  • Delivery address

  • Payment details (some data may be processed directly by payment systems; the Company does not store full card numbers)

  • Date of birth (if needed for promotions or personalization)

3.3. The Website may also automatically collect information during interactions with ad blocks or when visiting pages with statistical scripts (“pixels”), such as:

  • IP address

  • Information from cookies

  • Browser information (or software used to display ads)

  • Access time

  • URL of the page where the ad block is located

  • Referrer (address of the previous page)

Disabling cookies may make parts of the Website requiring authorization inaccessible.
 

4. Purposes of Collecting User’s Personal Information

4.1. The user’s personal data may be used by the Company for the following purposes:

  • User identification for order placement or for concluding remote purchase agreements

  • Providing personalized access to Website resources

  • Establishing communication with the user, including sending messages and responding to user requests or applications

  • Determining user’s location for security and fraud prevention

  • Verifying the accuracy and completeness of the data provided

  • Creating an account for purchases, if the user consents

  • Informing the user about order status

  • Processing and receiving payments, confirming tax benefits or deductions, handling payment disputes

  • Providing effective customer and technical support in case of problems

  • Sending product updates, special offers, price information, newsletters, and other content with user’s consent

  • Conducting advertising activities with user’s consent

  • Providing access to the Company’s partner sites or services for receiving products, updates, and services
     

5. Methods and Duration of Data Processing

5.1. User data is processed by any legal means, including automated or non-automated methods. Data is stored for 3 years from the user’s last login and is automatically deleted thereafter.

5.2. The user agrees that the Company may transfer personal data to third parties such as delivery and courier services, postal operators, and telecommunications providers solely for fulfilling orders made by the user.

5.3. Personal data may be disclosed to government authorities only on the basis of and in accordance with applicable legislation.

5.4. In case of data loss or disclosure, the Company will notify the user.

5.5. The Company takes appropriate organizational and technical measures to protect personal data from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, or other unlawful actions.

5.6. The Company and the user will take all necessary measures to prevent or mitigate any damage or negative consequences arising from data loss or disclosure.
 

6. Obligations of the Parties

6.1. User is obliged to:

  • Provide personal data required for using the Website

  • Update or supplement personal data if any changes occur

6.2. Company is obliged to:

  • Use the data solely for purposes outlined in Section 4

  • Keep personal data confidential and not disclose, sell, exchange, or publish it without prior written consent, except as outlined in Sections 5.2 and 5.3

  • Take precautions to ensure data confidentiality using practices commonly used in business

  • Block personal data upon user or authorized body’s request during the verification period in case of detected inaccuracies or illegal actions
     

7. Liability of the Parties

7.1. The Company is liable for any damage resulting from unlawful use of the user’s personal data if it fails to meet its obligations, as per legislation.

7.2. The Company is not liable in case of loss or disclosure of confidential information if:

  • The data became public before the loss or disclosure

  • The data was received from a third party before being obtained by the Company

  • The disclosure occurred with the user’s consent
     

8. Dispute Resolution

8.1. Before going to court, the parties must submit a written claim to attempt to resolve the dispute amicably.

8.2. The claim recipient must respond in writing within 30 calendar days from the date of receiving the claim.

8.3. If no agreement is reached, the dispute shall be submitted to the court in accordance with applicable law.

8.4. The current laws of Georgia govern this Privacy Policy and the relationship between the user and the Company.
 

9. Additional Provisions

9.1. The Company reserves the right to amend this Policy without user consent.

9.2. The new version of the Privacy Policy comes into force upon publication on the Website unless stated otherwise.

9.3. Any questions or suggestions regarding this Policy should be sent to: info@colard.ge

Last Updated: June 18, 2025

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